Research Artifacts

A selection of artifacts from user research including: screener, moderation guide, journey maps, blueprints, and customer insights shares.

Landscape research example with future scenarios and recommendations based on emergent market, tech, and competitor trends.

Fieldwork Artifacts

Link to screeners, guides, and client engagement tools for customer research.

Journey Maps

Link below to journey maps demonstrating improved or innovative experiences based on human-centered design and research.

Service Blueprints

Various service blueprints that show a cohesive, holistic experience with key stakeholders, actors, and considerations.

Evaluations

Example of heuristic evaluation

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Advancing Processes for Advanced Therapies (2020)

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NXT Trends and Research (2016–2018, 2021)