Research Artifacts
A selection of artifacts from user research including: screener, moderation guide, journey maps, blueprints, and customer insights shares.
Landscape research example with future scenarios and recommendations based on emergent market, tech, and competitor trends.
Journey Maps
Link below to journey maps demonstrating improved or innovative experiences based on human-centered design and research.
Service Blueprints
Various service blueprints that show a cohesive, holistic experience with key stakeholders, actors, and considerations.
Evaluations
Example of heuristic evaluation